Firefly works closely with clients to help provide customized solutions and ensure customers maximize the full potential of our technology. Firefly’s support team is highly skilled in analyzing customer needs and implementing solutions to meet their goals in a timely manner.

Customers can reach our institutional support desk toll free at: (888) 883-FFLY (3359) or (617) 314-0705.

Or email at support@fireflytrading.com

Monday - Friday
7:30 a.m. - 6:00 p.m. Eastern

Installation:
Firefly‘s support team provides assistance for set-up and installation of both the hardware and software environment, which includes:

• Specification and architecture for high-availability hardware infrastructure
• Configuration, performance tuning, and software installation
• Testing

Integration:
Firefly’s support team provides all the technical expertise required to integrate its trading solutions into a customer's global information technology strategy. Our engineers are highly trained and experienced in the rapid design and deployment of integration solutions.

Training:
Firefly’s support team provides on-site and remote training services to assist our customers in realizing the maximum benefits from our solutions. A training plan is developed jointly with each customer before installation. Additional training courses are offered periodically and may be specially scheduled as needed.

Technical Support:
Firefly’s mission critical assistance and alternative support options are designed to rapidly respond to our client base. Customers can expect knowledgeable support contacts at Firefly who will answer questions quickly and thoroughly without long lead times or hand-offs to other personnel.